Operating System

Windows 2000,2003, 2008, SUN Solaris 5.6, UNIX (free BSD, SCO, Digital Unix) Linux

IDEs

RAD, RSA, Eclipse, WSAD, Jbuilder, Visual Studio .Net, Visual Studio 6.0, PL/SQL Developer

FileNet

P8 Platform (3.0, 3.5, 4.0, 5.0, 5.1 and 5.2), IER, Case Manager.
Image Services (3.6, 4.x), BPF, BAM, Reports Manager (4, 5), Image Manager, IDM Desktop and Web Services ISRA, eForms (Forms Manager), Kofax

Technology/ Language

Java/ J2EE, .Net, XML, VB 6.0, ASP, COM/DCOM, ASP.Net, C#, VB Script, JavaScript, CGI-Pearl

Databases

Oracle (10G,  9i,  8i) MS SQL Server 2000, 2008

Application Servers

Websphere4.x, 5.x, 6 and 7, IIS, Tomcat, Apache, JBoss, Tomcat, BEA Weblogic 8, 9

Middleware

IBM Websphere MQ 5.x, Web Services

Others

MS-Visual Source Safe, MS Visio, ER-Win, Net Integrity Site Minder, Installshield, XML

Project

Case Manager 5.2.1 implementation

Role

Sr FileNet SME

Duration

March 2015 – to date

Technology/ Language/Platform

J2EE, FileNet Case Manager 5.2.1, FileNet Content Navigator 2.0.3, BPF 4.1, Websphere 7

Public Utility Commission is migrating about 80 Workflows from BPF based implementation to FileNet Case Manager 5.2.1.

I am hired as a Sr FileNet SME to overlook entire migration including:

·   Help existing team members with coding, workflow migration

·   Write/implement migration framework/code for BPF Cases to ICM Cases

·   Participate with Systems Administrators and senior management to ensure all development and installation activities are on schedule

·   Communicating with IBM in terms of all issues/PMRs

·   Developing guidelines for coding practices and administrative tasks

·   Developing POC (proof of concepts) to figure out best approach for BPF to ICM migration

·   Developing several ICM plugins required to complete POC work

Project

FileNet P8 5.1 and 5.2.1 implementation for AccessHealth CT

Role

Sr FileNet Architect

Duration

Feb 2015 – March 2015

Technology/ Language/Platform

FileNet P8 5.1, 5.2.1, Websphere 7, IER 5.1, CA 5, TDS, DB2

This project was to re-create entire non-prod P8 platform for State of CT (Healthcare).

The previous environment existed in one of their vendor’s data center and State was interested in bringing it to Amazon cloud.
 

My role was to re-create the entire environment (four environments) and bring over current work to newly created environment.

Tasks included:

Creating a new profile on Websphere server

Installing FileNet P8 platform 5.1 (CE, PE and AE) on WAS 7

Installing FileNet P8 platform 5.2.1  (CPE and AE) on WAS 8.5.5

Installing appropriate patches

Installing clients

Installing IER 5.1

Installing Case Analyzer 5.0

Validating all environments

Gathering export of all work from existing environments

Importing them to newly created environments

Project

GE RSF, Rapid City, SD

Role

Solution Architect/ Systems integrator

Duration

Dec 2013 – Dec 2014, August 2007 – May 2009

Technology/ Language

J2EE, VB6, Oracle 10g/ SQL 2003/2008

Others

FileNet Image Services, Reports Manager, Capture 4.0, P8

I worked with GE Money twice, between 2007 through 2009 and then 2014.

During 2014, my primary responsibility was to get the hardware/ software platform upgraded from Windows 2003 to Windows 2008.

This included 40 plus custom applications, a complete sql database (from sql server 200 to sql server 2008) as well as draw an upgrade path for FileNet Image Services 4.2 to new servers.

Below is what I have done during 2007 and 2009.

GE RSF (Retail Sales and Finance) has a custom set of applications that is utilized by their funding processes. Dealers and Consumers fax/mail sales slip invoices and system processes them and sends batch jobs to FDR to fund these loans.

The System is integrated with Survayor and FDR for processing authorizations and feeds data to Textron as well.

Current Infrastructure uses Capture 4.0 for scanning and Facsys 5.1 for incoming Faxes to initiate Origination processes.

My responsibilities include Production support (existing applications and Image Services 3.6), enhancements/change controls to existing applications and developing new processes including applications/ process that communicate with Tandem, Gentran and FDR and on call level 1 support.

Migration to P8 platform is also planned and current enhancements are done in accordance with the P8 migration path.

Current production environment includes Image Services 4.1, Reports Manager 5 and Panagon IDM Desktop 4.0 and custom set of applications setup.

There are about 16 custom applications written in VB 6.0. Apps also share custom written DLLs for logging, database interactions, FDR transactions (credit card auths), tandem communication, facsys clients, and a huge custom workflow application that RSF utilizes to handle its loan approval process.

Migration of custom workflows to P8 Platform is in progress.

Role/ Responsibilities – specifics:

·   Primary Production Support person for

o   FileNet Image Services.

o   Set of Custom Applications written in VB 6/SQL 2000 (some communicating with Mainframe systems).

·   Implement Changes to Applications (design and code).

·   Manages (from technology perspective), migration of 25 million images from Optical Platters to Magnetic Storage.

·   Oversee system reboots twice a month.

Project

FileNet P8 implementation at PHEAA, PA

Employer

Independent contractor

Role

Senior FileNet  Architect

Duration

November 2010 – December 2013

Technology/ Language

J2EE

Databases

DB2

Others

FileNet P8 4.0, 5.2, Kofax 8, RSA, ICC for Lotus Notes

PHEAA is selected to receive a number of loan portfolios from multiple student loan processors as a result of conciliation of private and state owned loan processors by Federal government.

To handle the extended volume and have a better and scalable processing system, PHEAA is upgrading the current application platform from Global 360 to FileNet P8.

My role was to:

·   Lead the initiative from FieNet perspective and ensure a seamless transition from Global 360 to P8 platform

·   Participating in setting up environment, assisting AIX admins, DB2 admins and Security admins to tweak their environments to accommodate filenet.

·   Setting standards, guidelines for FileNet Administrators and Developers

·   Ensuring FileNet Installation meet security requirements set by Federal Government

·   Ensuring FileNet setup is HA (high availability)

·   Ensure System capacity meets the demand and suggest changes in capacity planning as needed

·   Coordinate AIX, DB2 and Security groups to setup Content Engine and Process Engine in Non PROD and PROD environments

·   Design security models for different businesses to ensure environment meets FED’s requirements

·   Lead FileNet Application development

·   Ensure current business processes are migrated from G360 to P8

·   Ensure all documents (roughly 100 million) are migrated from G360 to P8 correctly (overseeing the migration project)

·   Setup development environment from FileNet perspective (create initial CE and PE configurations) to kick off development.

·   Create a new workspace and write sample code to connect to CE, PE and run some simple tasks to help developers.

·   Implementation of IER

·   Assisting with FileNet configuration and testing of ICC for Lotus notes

·   Assist a team of developers from P8 perspective (APIs, core functionality)

·   Meet with IT directors and Business owners and represent the overall FileNet project from functionality/ future scalability and Integration with other applications (School portal, CMOD etc).

Project

FileNet P8 – BPF implementation at State of Pennsylvania, PA

Employer

Worked as Independent Contractor

Role

Project Lead – Technology

Duration

March 2010 – November 2010

Technology/ Language

J2EE,.Net

Databases

Oracle 10g/SQL 2005

Others

FileNet P8 4.0, BPF 4.0, Kofax 8

Gaming control board has a set of applications including custom applications as well as Workflow/Case Management applications.

PGCB has implemented FileNet P8 and BPF and developed/deployed Workflows for licensing. This is almost an out of the box implementation but next version is in works that would carry customizations to BPF application to include new tools, workflow modifications to include additional reporting features.

There is also a home grown set of applications (client/server and web based) using .Net and J2EE platform integrated to FileNet Case Management application.

My role/responsibility include:, and plan/ lead:
 

A: Provide level 3 support to production support team on Kofax, FileNet P8 platform and a set of custom applications written in .Net and a group of J2EE based web applications.

B: Design/Implement changes to Workflows and BPF Applications.

C: Manage/Monitor Dev/ QA and PROD environments. Apply OS updates and FileNet patches.

D: Provide development support to other teams that are involved with applications integrated with FileNet Case Management system.

D: Day to day Admin jobs.

E: Report to the Director of IT.

Role/ Responsibilities – specifics:

·   BPF, BPM and CM Administration, Configuration, Code custom modules using Java and .Net APIs. 

·   Provide coding guidelines for FileNet client applications to non-FileNet development teams.

·   Assist in resolving Production issues (Systems availability, Application issues) with FileNet Platform and Case Management application.

·   Ensure nightly system backups are occurring.

·   Suggest/Implement enhancements.

Project

FileNet P8 – BPF implementation at Northern Trust

Role

Tech Lead – Technology

Duration

November 1, 2009 – March 2010

Technology/ Language

J2EE, Oracle 10g

Databases

Oracle 10g

Others

FileNet P8 4.0, BPF 4.0, Kofax 8, Microsoft Sharepoint

The Project is to lead the implementation of multiple FileNet P8 4.0 projects utilizing BPF, P8 4.0 platform, Web Services and middleware technologies.

Tasks involves designing system interfaces using web services, customizing BPF framework, integrating multiple projects into a single BPF application, developing Web services using J2EE and Weblogic for P8 platform, deploying applications in test and UAT environments.

The major part of the project is managing routing rules and integrating the interface with BPF framework. There are about 170 complex rules that decide routing and this is achieved using a CI step that interacts with Stored Procedures to get the routing details.

Application also utilizes a common search platform, which is implemented as a Web Service for searches within multiple enterprise wide application.

Application has about 90 Inbaskets and rules drive flow of cases between multiple departments.

My responsibilities include leading a team of onsite and offsite developers, managing deliverables from IT perspective, coordinating with Business and IT Managers and providing level 3 support to FileNet and kofax support groups.

Designed/ setup Kofax environment for the project. Process utilizes Database for validation and releases documents to Content Engine.

Role/ Responsibilities – specifics:

·   Estimate time and effort for several change controls (40 plus) to the existing Cash Movement Application which was developed on FileNet P8 platform.

·   Design changes and provide detailed design documents to Developers (offshore).

·   Co-ordinate with Project Manager on delivery schedule.

·   Build and Deploy Web application on Weblogic 10.

·   Collect test scripts, documentation from Developers and check them into Sharepoint.

·   Co-ordinate with Business (through a BA) on Unit Test.

·   Briefly worked with FileNet SharePoint connector 

·   Provide Training to Business users where needed.

Project

FileNet P8 Integration and Migration at TDBank NJ

Role

System Administrator

Duration

May 14, 2009 – October 30

Technology/ Language

J2EE, .Net, Web Services

Databases

Oracle 10G

Others

FileNet P8 4.0, Kofax 8

This Project covered migration of Commerce bank applications to TD platform.

My role was to provide production support and help migrate a number of applications from Commerce bank environment to TD environment.

The Mortgage and Deposits Applications utilize FileNet P8 4.0 product suite including CE, PE, AE and BPF.

Oracle 10G and Websphere 6 are used along with Solaris 10 to host the entire setup.

Organized migration of about 10 applications from Commerce to TD Platform including Applications that process feed files from Vendors, such as Fidelity.

Maintained systems interfaces between FileNet P8 based Mortgage Applications and external systems (UniFi, a legacy application).

Providing level 2 support to Application support team at back office (Application support).

Helped conversion team to migrate data between Commerce and TD Bank environments.

Participated in Kofax troubleshooting.

Role/ Responsibilities – specifics:

·   Develop a plan to migrate 10 plus applications from one environment to another (both Windows), including a set of Windows Services, .net based Web Applications and client server applications.

·   Contact for level 1 Production issues for Mortgage Applications (FileNet P8 platform based loan processing application).

·   Maintain a set of processes and ensure nightly processes ran normally.

·   Participate in meetings with other project teams to provide inputs on existing FileNet implementation and suggest best practices for new projects.

·   Support development groups while integration/migration (Data migration was a huge project)

·   Apply window updates to about 8 Windows 2000/2003 Servers.

Project

ATPS (Authorization to Pack and Ship), Omaha NE

Role

Consultant

Duration

April 07, 2007 – August 16, 2007

Technology/ Language

J2EE, Oracle

Databases

Oracle 10G, DB2

Others

FileNet P8 3.5, Forms Manager, SAP XI, IBM JDBC for DB2, BEA Weblogic 10

This was ConAgra’s initiation of improving the communication between manufacturing, packaging and shipping to avoid losses due to unused ingredients (primarily).

The Imaging and Workflow team did this using FileNet’s BPM and Forms Manager.

Orders are initiated by launching one of four types of Forms. Managers approve the order using a workflow and use Workitems to keep track on orders.

Reports are generated using Database Queries (Content Engine Database) since Conagra had a framework in place to do this.

My responsibilities included:

Building System Interfaces with SAP.

Interfacing with a DB2 Database.

Develop Reports using CE Queries.

Developing eForms and Interfacing them with SAP and DB2 bridges.

Forms are integrated with SAP system and DB2 Database to gather Plants and Material information.

SAP integration is done using SAP XI interface and DB2 using IBMs DB2 JDBC Driver.

SAP Communication is built using SOAP messaging. The DB2 communication is built using Database queries.

Client

Citibank, New York, NY

Role

AVP/ Lead Architect

Duration

November 03– January 05, August 05 – April 07

Technology/ Language

J2EE, JSP, VB 6.0, COM, .Net(VB.Net, C#).

Databases

Oracle 9i/ 10G, SQL 2000.

Others

FileNet P8 Platform, Kofax, RightFax, Websphere 5.2 and MQ Series/Websphere MQ 5.3, eForms

Worked as a Consultant with Citigroup and then accepted a full time position at the bank as a VP at their New York headquarters.

This was Citibank’s initiation of adding Workflow capabilities to the existing Imaging infrastructure and to add Case Management capabilities to it

Project is called FIWS (FileNet Imaging and Workflow System).

FIWS creates cases using manual (e.g. using a web based form) and automated triggers (e.g. a document scanned into Imaging repository) that is processed by business users and/or background services and then closed/archived.

FIWS utilizes LDAP for User Authentication and supports Single Sign on (SSO) Managed by Netintegrity Site Minder implementation.

FIWS utilizes .Net based NT Services as background processes to process calculations that cannot be achieved with out of the box P8 capabilities (for example calculation of Due Dates for Cases for specific business groups, Interacting with a legacy system using MQ).

FIWS is integrated with several legacy systems using Message Oriented Middleware (MOM) and Transaction processing centers such as Mailroom, Fax Service Centers and Lotus notes message-processing group.

FIWS also utilizes several eForms to collect data from branches and back offices. eForms have approval processes and in the end are usually integrated with FIWS main workflow application.

My responsibilities included designing a common form based interface that could be used for creating multiple eform based application.

This included designing policies (with custom look and feel using a set of custom JSPs as sidebars) and custom reports using CE Queries.

My responsibilities included:

Setting up the development environment, which included FileNet P8 3.0 (AE, CE, PE and PA), Websphere Application Server and WSAD.

Participate in capacity planning (Development, Test and PROD environments) to ensure scalability and high availability.

Writing first version of custom Apps using VB 6.0 that worked as Robot processes, maintaining multiple existing applications developed in VB 6.0 (Citismart, GTPS and Reporting tools that utilized OLAP as Data source).

Designing and developing most of the interfaces including Interfacing Image Services with P8, Lotus Notes with FIWS and Mainframe based legacy Systems with FIWS.

FIWS is also interfaced with a People soft application using a secured Servlet to view content from Image Services through FIWS using ISRA interaction.

eForms design/ coding / defining workflow definitions and integrating them with FIWS.

Role/ Responsibilities – specifics:

·   Designing and developing interfaces between FileNet and multiple external systems using Middleware (Websphere MQ) technologies.

·   Setting up Development environment (installation of FileNet client software, IDEs etc)

·   Primary contact for Production related issues.

·   Release Management (ensuring builds are strictly done on code from VSS etc)

·   Documenting installation/migration steps for my own applications and ensuring other developers are providing the same for theirs.

·   Coordinate with business representatives and project managers to ensure that the solution meets both business and NAIT requirements.

Project

ASRS Workflow Solution, Phoenix, AZ

Role

Solution Architect

Duration

April 05 – August 05

Technology/ Language

J2EE, JSPs, VB 6.0, COM

Databases

Oracle 8i/ SQL 2000

Others

FileNet P8 Platform and Websphere 5.2

Arizona State was looking to upgrade the existing retirement system application and add extended workflow capabilities to existing applications.

The existing Retirement System Solution at ASRS was based on Avaya and Oracle and ASRS was looking to implement FileNet P8 system and move to J2EE from VB/COM technologies.

My job was to present a solution, which brought over existing functionalities and add automated processes to it using FileNet Workflow products.

My responsibilities included the design of the proposed FileNet P8 based application and a general architecture to facilitate extensions to this design (framework and custom processes to integrate with other systems).

Role/ Responsibilities – specifics:

·   Designed a complete solution that would host multiple ASRS applications on new FileNet platform.

·   Designed a solution for 16 different types of applications (paper forms) to be processed electronically.

·   Demonstrated FileNet capabilities to State employees.

·   Helped BPM designers with process flow design and Content Manager Administrator with setting up Doc Classes, Properties (meta-data) and Security.

·   Participated as a FileNet SME in meetings with Application Architects from State to explain P8 capabilities and features that could be utilized out of the box to achieve some very complex requirements.

Project

New York Life Insurance, Westchester, NY

Role

Solution Architect

Duration

January 05 – April 05

Technology/ Language

J2EE, Custom NYL Framework

Databases

Oracle 9i.

Others

FileNet P8 Platform, Websphere 5.0 and Websphere MQ 5.3.

The NYL Service Center Workflow Application is similar to CBNA FIWS Application. The Service Requests are entered into the system by different means and worked as P8 WorkItems.
 

My responsibilities included integrating Workflow application and existing applications/ systems and optimizing performance.

The first Interface is the Interface between Content Engine and the Process Engine. Documents are added by several means into the Content Engine and create Workitems into the Process Engine, through the Subscription on the Document Class.

There is a small Workflow that is launched by the Subscription (triggered by CE Events). This creates a Workitem that resides into a Component Queue. The Component Services processes these Workitems from the Component Queue using a Java Class (packed into a jar file).

The java class pulls Information (Policy related) from a database and adds information to the Workitem in the Component and then dispatches the Workitem.

The Second Interface is the Middleware based FT Service Request Processing System.
 

Six possible types of Service requests are stored into Lotus Notes Database. A Mainframe based application sends these Requests into a JMS/MQ Queue.

The Listener part of the Interface reads these messages and creates a Document Object into the Content Engine. The Subscription of this Doc Class creates Workitems.

Installation and configuration of ISRA (2.0) on Websphere 5.0.

MIS troubleshooting.

Role/ Responsibilities – specifics:

·   Added Middleware layer to NYL framework.

·   Designed and coded process to pickup Lotus Notes messages from a MQ Queue and commit them as documents in FileNet Content Manager.

·   Wrote several queries using FNProvider (proprietary FileNet data provider) and populate Crystal reports.

·   Configured FileNet for case creation process using MQ messages (configuring subscriptions, defining additional properties).

·   Performed some P8 Administration work (ISRA configuration).

Project

GE Corporate, Fairfield, CT, Fairfield, CT

Role

Solution Architect

Duration

December 2002 - October 2003

Technology/ Language

VB.Net, VB 6.0, ASP, J2EE, VB Script, JavaScript

Databases

Oracle 8i

Others

FileNet IDM Web Services, IDM Desktop Toolkit, InstallShield and Net Integrity Siteminder.

The Intellectual Property HUB (IPHUB) is a web-based repository of intellectual property (IP) files. The IPHUB initiative provided an infrastructure platform to deliver core document management functionality and integration with a custom patent tracking database. Integration is made possible through a unique FileNet Content Services implementation controlled by ASTs Adaptive Services Controller (ASC). The IPHUB is deployed throughout Clients multiple companies and operated internationally. The IPHUB provides the foundation for a variety of modules, new and existing, that will interact with the data stored in IPHUB.

Project

Sikorsky Aircraft, Hartford, CT

Role

Solution Architect

Duration

May 2002 - November 2002

Technology/ Language

VB.Net, VB 6.0, ASP, VB Script, JavaScript

Databases

SQL 2000, Enterprise Edition

Others

FileNet IDM Web Services, E-Process 5.0 and IDM Desktop Toolkit.

The Call Center Application handles Maintenance calls made by Sikorsky Representatives, based around the world.
The Application utilizes FileNet E-Process as a workflow engine and Content Engine as Storage.
The User Interface is Web based with a backend Admin module for Application maintenance.
This application was also nominated as one of FileNet’s top five missions critical for the year or 2002.

Role/ Responsibilities – specifics:

·   Wrote ASP.Net and multiple DLLs for this application.

·   Setting up develop boxes.

·   Installing application at client side.

·   Helped test teams during UAT and provided post production support.

Project

GE Capital, Stamford, CT

Role

Solution Architect

Duration

September 2001 - April 2002

Technology/ Language

VB 6.0, J2EE

Databases

Oracle 8i

Others

FileNet Image Services, IDM Desktop, IDM Web Services

In order to support their goal, the Financial Group (FG) needed to create a collaborative portal. The portal would span across all the lines of business allowing them to easily communicate and collaborate on deals with their customers. In addition to the portal functionality of calendaring, deal tracking etc., the portal also needed to have document, content management, imaging, workflow and legacy system integration functionality. The portal system uses the AST (J2EE, XML) Adaptive Services Controller software libraries to provide an efficient way for information from existing legacy systems, through XML messaging.

Role/ Responsibilities – specifics:

·   Setting up develop boxes.

·   Installing and configuring the AST framework to come up with a bridge to Deal tracking system and FileNet Image Service setup.

Project

Boehringer Ingelheim, Danbury, CT

Role

Developer

Duration

February 2001 - August 2001

Technology/ Language

VB 6.0, ASP, VB Script, JavaScript

Databases

Oracle 8i

Others

FileNet Content Services, e-process, FileNet Application Connector for SAP,
InstallShield, Kofax Image Controls.

It was a Content Services and e-process implementation at Boehringer Ingelheim with a custom VB application for importing documents into FileNet. Client gets scanned images on CDs on regular basis and pushes these images into the IMS system. The application was designed to parse the rtf file (pre-formatted rtf file that comes with every CD and has meta data info) and get the information about every document on CD.
FileNet Application Connector is used to integrate FileNet system with SAP.

Role/ Responsibilities – specifics:

·   Wrote VB code for this application.

·   Setting up develop boxes.

·   Installing application at client side.

·   Helped test teams during UAT and provided post production support.

Project

Hotel Tools, Inc., Atlanta, GA

Role

Senior Developer

Duration

September 2000 - August 2001

Technology/ Language

J2EE (EJB, Servlets, JMS, JNDI), XML

Databases

Oracle 8

Others

BEA Weblogic 5

Core Commerce is an integrated e-business application suite for developing B2B solutions. These applications have been built using the subsystems and components described below:
Process Modeling Tool is used to define and implement business processes. It generates workflow definitions of a process as XML based process definition scripts (PDS).
Accelerator executes the PDS files and enables the core commerce platform to support significant customization.
Workflow engine is responsible for executing the processes. Presentation subsystem primarily consists of a presentation manager. It collaborates with the workflow engine to realize user experience.

Project

Air India, Mumbai, MH, India

Role

Senior Developer

Duration

July 1996 - February 1998

Technology/ Language

HTML/DHTML, Javascript, CGI Script (using Pearl) Unix Shell Scripts

Databases

DB2

Others

Air India is India's leading Air Transport service provider with offices and flight services worldwide. It was one of the top 10 sites of the year 1997. The site had more than 700 pages and was equipped with features like online booking and seat availability queries.